Your privacy is important to us. This Privacy Policy explains how Localada collects, uses, stores, and protects your personal information when you visit our website or use our services.
By using Localada, you agree to the practices described in this Privacy Policy.
1. Who We Are
Localada is a digital travel companion designed to help travellers explore cities safely, confidently, and like a local. If you have any questions regarding this Privacy Policy, please contact us:
2. Information We Collect
Information You Provide
- Name
- Email address
- Messages or inquiries you send us
- Feedback and survey responses
Information Collected Automatically
When you use Localada, we may automatically collect: IP address, browser type, device type, operating system, language settings, pages visited, time spent on pages, referral source, and approximate location (based on IP address).
Cookies and Similar Technologies
We use cookies and similar technologies to improve your browsing experience and understand how our website is used.
3. How We Use Your Information
- Provide and improve our services
- Respond to customer support requests
- Personalise your experience
- Improve website performance
- Analyse visitor behaviour
- Prevent fraud and abuse
- Maintain website security
- Comply with legal obligations
We never sell your personal information.
4. Affiliate Links & Third-Party Services
Localada may recommend attractions, transportation services, travel products, restaurants, and other travel-related services through affiliate partnerships. When you click on a third-party link, you will be redirected to that provider's website. Localada is not responsible for the privacy practices or content of third-party websites. We encourage you to review their Privacy Policies before providing personal information.
5. Cookies
Cookies help us remember your preferences, improve website functionality, measure performance, understand visitor behaviour, and deliver a better user experience. You can disable cookies at any time through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
6. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information based on one or more of the following legal grounds: your consent; performance of a contract; compliance with legal obligations; and our legitimate interests in operating and improving Localada.
7. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, it is securely deleted or anonymised.
8. Your Rights
Depending on your location, you may have the right to: access your personal data; correct inaccurate information; request deletion of your data; restrict or object to processing; withdraw consent; and request a copy of your personal information (data portability). To exercise any of these rights, please contact us at info@localada.com.
9. Data Security
We implement appropriate technical and organisational security measures to protect your information against unauthorised access, disclosure, alteration, or destruction. Although we strive to protect your information, no internet transmission or electronic storage method is completely secure.
10. Children's Privacy
Localada is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided personal information, please contact us so we can promptly remove it.
11. International Data Transfers
As Localada serves travellers from around the world, your information may be processed in countries outside your country of residence. Whenever applicable, we implement appropriate safeguards to protect your personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.